Shipping policy
Shipping Policy
Processing Time: All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing may take slightly longer — we'll keep you informed.
Domestic Shipping (Czech Republic): We offer three shipping options within the Czech Republic:
- Zásilkovna – pickup point: 89 Kč. Estimated delivery: 1–2 business days.
- Zásilkovna – Z-BOX: 89 Kč. Estimated delivery: 1–2 business days.
- Home delivery (Doručení na adresu): 129 Kč. Estimated delivery: 3–5 business days.
All three delivery options are free for orders of 1,500 Kč or more. Pickup-point and Z-BOX locations are selected on the map after completing the order.
International Shipping: International delivery is not currently available at checkout.
Order Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel's journey.
Damaged or Lost Parcels: If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@lilac-and-mint.com within 14 days of the estimated delivery date. We will do our best to resolve the issue promptly.
Questions? For any shipping-related enquiries, please reach out to us at hello@lilac-and-mint.com — we're happy to help.